I have three friends that still work at Gamestop. That's the only reason why I still shop there. I only deal with these people when I shop. I refuse to talk to anyone else. I've had experiences where the manager threw away the pre-order bonus because he didn't check to see if anyone reserved it. (This happened recently for Pirates of the Burning Sea.) Fortunately, my friend that works where I reserved my game knew I reserved it and had stashed it away in a little spot where he puts my stuff. (He does this to ensure that no one sells stuff that I pre-order... This has happened before, too.) Out of all the people that reserved PotBS, I was the only one that got their bonus.
As for new games, I inspect it first. If it's not factory wrapped, I won't buy it. Period. They have to find one for me. I keep my games in mint condition and don't trade them in. I'm a collector. So if my games or cases are marred in ANY way, it had better be because I dropped it or something. Not because of idiots in the game store that throw things around and whatever.
I figure they put up with me because I give them LOTS of money and pre-orders. They're ranked on pre-orders and attach rates. I give them lots of both, so they deal with my OCD game-buying personality...lol
